Returns & Refund Policy for CareLuxe

Effective Date: 20 March 2026

Thank you for shopping with CareLuxe. We strive to provide high-quality beauty tech products that help you achieve salon-like results at home. Please read our Returns & Refund Policy carefully before making a purchase.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once the order has been processed or shipped, cancellation will not be possible.

2. Returns Eligibility

We accept returns only under the following conditions:

  • Product is damaged, defective, or incorrect upon delivery

  • Return request is raised within 48 hours of delivery

  • Product is unused, in original packaging, and includes all accessories

To request a return, you must provide:

  • Order number

  • Clear photos/videos of the issue

3. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Minor differences in color/design (due to lighting or screen differences)

  • Used or damaged products after delivery

  • Products without original packaging

4. Refund Policy

  • Once your return is approved, refunds will be processed within 5–7 business days

  • Refund will be issued to the original payment method

  • In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI

5. Replacement Policy

  • If the product is defective or damaged, we may offer a replacement instead of a refund, depending on availability

  • Replacement will be shipped at no extra cost

6. Shipping Costs

  • We cover return shipping costs only for damaged, defective, or wrong products

  • In all other cases, return shipping costs (if applicable) must be borne by the customer

7. Delivery Time (Dropshipping Notice)

As a dropshipping business:

  • Orders may take 5–12 business days to be delivered

  • Delays may occur due to logistics or unforeseen circumstances

8. Failed Deliveries

  • If a package is returned due to incorrect address or unavailability, re-shipping charges may apply

  • No refund will be issued for failed deliveries caused by incorrect details provided by the customer

9. How to Request a Return or Refund

To initiate a request:

  • Contact us via our website contact form

  • Provide your order details and issue description

10. Changes to This Policy

CareLuxe reserves the right to update this policy at any time without prior notice. Changes will be reflected on this page.

11. Contact Us

For any questions regarding returns or refunds:

CareLuxe
Website: https://careluxe.in

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